八大订单跟进模板助你更好服务买家


blob.png

旺季到来,外贸朋友们的订单暴涨,可能会觉着时间不够用。但是在这个时候,好服务是从成千上万卖家从脱颖而出最佳时机。如何做到高效管理订单并且真正让买家爽有2大绝招: 
    1.
批量管理订单,进行集体处理; 
    2.
模板化买家跟进信息,在各个关节时间点上,让买家真正感受到贴心的服务。 
下面是小编找外贸达人整理分享的各环节订单跟进模板 
    
这里跟大家分享一些关节环节的模板内容,供参考: 
1. 查看到买家付款完成的订单后,给买家发送订单确认邮件并且告知预计发货时间 
Hi, xxx, 
Thank you for your payment for ordersxxxxxxx and xxxxxxx. We will be dispatching these itemswithin the next 3 days. 
If you have any questions or problems,contact usdirectly for help. 

2. 填写了发货通知后告知买家当前状况,调整买家期望值 
Hello, xxx, 
We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number: 
xxxxxx 
You can also track the delivery of your order yourself here: 
www.xxxxx.com. 
It usually takes about 30 days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive. 
If you have any questions or problems, contact us directly for help. 

3. 超过5天还未更新物流信息,让买家再等待 
Dear xxx, 
As we all know, it’s the busiest part of the shopping season and thelogistics companies are running at maximum capacity. 
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available. 
Thank you for your patience! 

4. 货物退回,换物流方式重新给买家发货,并延长收货时间 
Hello, xxx, 
Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed. 
Don’t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery of your order here: 
www.xxxxx.com. 
We have also extended the time period for you to confirm delivery. 
If you have any questions or problems, contact us directly for help. 

5. 长时间在途,确认是否收到货物,减少买家未收到的担忧 
Hello, xxx, 
If you haven’t received your order yet, please don’t worry. We just checkedthe tracking information and it’s on its way! 
Don’t worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund. 
If you have any questions or problems,contact usdirectly for help. 

6. 距离确认收货超时还有1周,依然未妥投,告知买家物流的大致情况,并且告知买家会给他延长收货时间,请买家不要提交纠纷 
Hello, xxx, 
We have checked the tracking information and found your package isstill in transit. This is due to the overwhelming demand for logistics thisshopping season. 
We have also extended the time period for you to confirm delivery. 
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refund request.We aim to solve all problems as quickly as possible! 
Thanks! 

7. 货物在海关 
Hello, xxx, 
We have checked the tracking information and found your package has nowarrived at your country’s customs agency. 
Please let us know as soon as your order arrives at your deliveryaddress. 
If your package experiences any delays at customs, please contactthem to resolve any problems. 
Thanks! 

8. 货物已经处于签收状态,提醒买家进行确认收货并且给出5星好评 
Hello, xxx, 
The tracking information shows that you have received your order! Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery. 
If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us! 
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refundrequest. We aim to solve all problems as quickly as possible! 
Thanks! 

    
跟买家之间的沟通能够更好的提升服务质量,让买家感受到卖家的体贴、诚意,还能够直接减少纠纷的产生。中国俗语说得好,什么事情都是可以谈的,如果我们很好的利用我们的沟通方式,结合我们客观的优质产品和服务,定能大力提升交易量以及买家的回头率。尤其在当前物流情况紧张的情况下,与买家的沟通能够有效的降低纠纷率。


免责声明:《成交技巧》栏目所发布的分享文章不做任何商业用途,均来源于网络或平台用户发布,只供用户免费浏览参考,访问者可将本网站提供的文章用于个人学习、研究或欣赏,以及其他非商业性或非盈利性用途,同时应遵守著作权法及其他相关法律的规定,不得侵犯相关权利人的合法权利。如果文章相关内容原作者不愿意在本网站刊登内容,请及时通知本站,予以删除。如涉及版权问题或删帖,请联系邮箱:data@trademanager.com,一旦确认,将在2个工作日内删除

  • 打印
  • 关闭
外交圈公众号

扫码关注【外交圈】公众号

为什么要关注【外交圈】公众号?

快速查询买家邮箱

快速查询海关编码

快速查询外贸干货

推荐阅读